The training was mostly smooth, except one moment
When I first started with WFHI, the onboarding and training seemed mostly straightforward. Most of the training modules were self-explanatory, and the videos helped guide me through the software interface. However, there was one particular moment during the call setup where I had to figure out the sequence of dialing rules on my own. The training covered the basics well, but that part was not very clear, so it took me some extra time experimenting to get the dialer working exactly as I wanted. Outside of that, the resources available were decent, and I was able to manage without much direct support. I think for first-time users, this approach can work, but a more detailed guideline in the training for complex features like dialer settings would reduce the initial uncertainty. I do like that once I pushed through that part, I felt confident using the system and its other tools as expected.