The training was clear but support left me figuring out most things alone
My experience with WFHI's support and communication was mixed, mostly leaning towards the less helpful side, though I must admit the training itself was quite clear. When I started using the software, I went through the provided training sessions which laid out the main features and how to navigate the calling tools and database. That part I found understandable and well-structured. However, when I ran into actual issues, especially involving automatic updates and configuring the dialer, I found myself spending a lot of time trying to figure things out by myself. The telephonic support was available but often felt like they were pushing me to solve the problem on my own rather than giving direct, step-by-step guidance. The support did respond and was polite, but the help was often vague, which was frustrating when dealing with time-sensitive tasks. One positive I’ll say is that the invoicing process was pretty straightforward, and once paid, the system updated fine without issues. Still, I wish there was more proactive help during the trickier parts of setup and maintenance, as that would have saved me quite a bit of hassle.