The training was clear but getting started took longer than expected
I found the training sessions to be clear and structured with useful information about the software’s features, especially the database and calling tools. The materials provided during onboarding covered the key points I needed to know. However, the whole process of getting everything set up and fully running the remote workflow took longer than I initially thought. The sign-up and payment components were processed smoothly without issues, but actually mastering the software and becoming productive felt like it required more time. The automatic updates added a bit of complexity since some features changed after I felt I had learned them, and that meant revisiting training materials. Telephonic support was helpful when called, but it was not always immediately available which meant small delays. Overall, the onboarding was good, but I would have preferred a shorter ramp-up period before I was operational in the system.