The training took more effort than I anticipated
I recently went through the onboarding and training process with the software from WFHI, hoping it would be smoother than some previous setups I've encountered. Unfortunately, right from the start, it felt considerably more involved and time-consuming than I expected. The training modules were thorough but required a lot more effort on my part to understand the workflow compared to other platforms I have used in the past. While I appreciated the intention behind the detailed onboarding, I struggled with the pacing and the clarity of some explanations, which slowed my progress significantly. Despite these challenges, I found that the software’s calling tools functioned reliably once I reached the stage of utilizing them in daily tasks. However, this positive aspect wasn't enough to fully offset the initial onboarding difficulties I experienced. Additionally, the database feature was somewhat helpful in managing contacts, but exploring it took extra time due to unclear navigation. Although the telephonic support attempted to assist me during setup, response times were inconsistent, which did not help with the overall effort required. Invoicing and payment steps were straightforward, but they hardly compensated for the frustrations I faced earlier. To sum up, this onboarding demanded more persistence than I expected, and though some components worked acceptably, I can't say the experience was as streamlined or convenient as previous software systems I have tried.