The training took longer than I expected
The onboarding and training process was a mixed bag for me. On one hand, the training content was comprehensive and detailed, which made it quite useful and helped me understand the software better. On the other hand, I found myself waiting a lot between different sessions and sometimes repeating certain modules, which was a little frustrating considering the total time it all took. The calling tools and dialer worked fine once set up, but the process to get there was slower than I anticipated. I appreciated the database feature and the automatic updates which kept the software running smoothly during the week. The invoicing was straightforward and the payment process was clear, which was a relief. In the end, while the extended time spent was not ideal, I can see their effort in maintaining quality and support, so I think it balances out to a moderate experience overall.