The training step for the dialer worked great, but others were vague
One thing that I really liked was how the training walked me through setting up the calling tools and the dialer. That part was clear, structured, and easy to follow in order. I felt confident by the time I finished that section because everything was explained step by step. However, the rest of the onboarding flow was less organized. For instance, the instructions on using the database feature seemed scattered and didn’t always come at logical points. Sometimes updates would happen automatically without much indication, which made it harder to know when to adjust my workflow. Support calls helped a bit to clarify some of these gaps, but I wish the sequence of training content better matched how I was actually working day to day. Still, the specific dialer training was definitely a highlight and gave me a good foundation to keep using the software after the initial setup.