The training module needed better clarity
I was rather disappointed with the training and onboarding process provided by WFHI. While the initial overview was somewhat clear, the subsequent modules became difficult to follow. Key concepts regarding the software’s features were not adequately explained. For example, when I reached the section on how to use the dialer effectively, the instructions felt rushed and lacked thorough examples. I found myself struggling to understand even the basic functions during my attempts to practice. Additionally, there were moments when I felt that critical features were glossed over, leading to confusion later on. The onboarding process could have benefited from more visuals or step-by-step guides. Towards the end, I did appreciate that there was a concise recap to summarize what was covered, but overall, it wasn’t enough to make up for the frustrating experience. I really hope they improve the training material because the software has potential, but without proper guidance, it’s hard to make the most of it.