The training hours just don’t fit my schedule
You really need to reconsider the training schedule because it just doesn’t align with the hours I actually work. The live sessions tend to happen during my busiest times, so I find it nearly impossible to attend them without missing key parts. If you want your customers to really benefit from the onboarding, you have to offer more flexible timing or recorded sessions that can be accessed later. Right now, I feel like I’m missing vital information because I can’t be available when you expect. This mismatch means I can’t use the software effectively, and the onboarding flow isn’t built around different work hours. Please take this feedback seriously because it’s a big issue that will discourage others with similar schedules from sticking around or fully understanding the product.