the training had some parts i waited for, but one stood out
So I started the onboarding and training with expectations it would be smooth, but I found quite a bit of repetition along the way. For example, the basics were repeated multiple times which felt unnecessary and slowed down the process. The wait for some telephonic support was noticeable too, like if you had a question during the training, sometimes it took a while to get an answer. Nevertheless, the calling tools and dialer they provide did function well once set up, though it did take me some time to figure out the database feature properly. The automatic updates mostly happened in the background, which was good, less disruption there. Invoicing and payments were fairly straightforward but could’ve been better integrated in the onboarding experience. What really stood out was the bit where they walked through handling calls on the dialer; this was hands on and helpful, breaking the monotony. Overall, it was a mixed bag with some useful moments and some slow parts but I managed okay by focusing on the practical steps.