The training didn’t quite make the setup process clear for me
Although the training materials seemed comprehensive at first glance, I found that the onboarding and setup process involved more ongoing effort than I anticipated. The initial setup required one-off tasks like configuring the dialer and importing contacts into the database, which were fairly straightforward. However, the training did not clearly differentiate which steps needed to be repeated regularly and which were just one-time tasks. This lack of clarity caused me to spend extra time trying to guess what was system maintenance versus initial setup. The software itself functions well, but the phrasing in training modules left me uncertain at times and waiting for further clarification from support. I was hoping the moment it clicked would come earlier, but I remain unsure about some ongoing procedures. A better breakdown between one-off and repeating activities would be really helpful.