The training barely touched on day-to-day usability
You promised a smooth onboarding experience but the daily use of the training materials and software didn’t meet expectations. The training sessions introduced the basics, but they did not prepare me well for the recurring issues I faced with the dialer and database features during regular workdays. I found the automatic updates disruptive because no proper guidance was provided on the new functionalities introduced, which impacted my routine workflow significantly. The onboarding was too focused on initial setup rather than ongoing usability, and this gap affected how confidently I could use the tools day-to-day. When I sought telephonic support to clarify these problems, the assistance provided was lukewarm and inconsistent, making me feel stuck more often than helped. Overall, the software's daily operational challenges were underestimated in your training content. It’s frustrating to invest time and still feel unprepared after the first week of use. The invoicing and payment processes were clear enough, but that’s a minor point in the larger problem of insufficient practical training and follow-up support. You need to rethink how your program supports continuous learning beyond the introductory phase, because the current experience left me dissatisfied and under-equipped.