The timing options lacked some flexibility
Before purchasing the WFHI package, I reviewed the sales materials and selected a plan based on my working hours. The hours designated for training and software use generally aligned with my actual schedule. The onboarding flow was timed to fit within typical business hours, so I could progress through the process without conflict. The steps involved in signing up and setting up the dialer were straightforward and integrated well into my daily routine. However, what I found missing was a bit of flexibility for those whose work might vary beyond standard slots. The software updates occurred automatically and didn’t interfere with my workflow. The database tool synced well and facilitated calls effectively during my chosen hours. Telephonic support and priority assistance were available during set periods but did not extend into early mornings or late evenings. This limitation meant that for urgent help outside these times, I had to wait. Overall, the sales and sign-up process fit well, but expanding support and training to accommodate more varied schedules could improve the offer for a wider range of remote workers.