The timing of support did not fit with my work hours
I realized quite quickly that the telephonic support hours were not aligned with the actual hours I work. Whenever I tried to get assistance, it was usually outside their available support times. This caused a lot of delay in resolving issues connected to the dialing tools and onboarding queries. It felt frustrating because the software itself was fine, but the support did not match the real work schedule I had set for myself. If they offered help during evenings or weekends, it might have been a different experience. As a result, I found myself unable to fully benefit from the training and software features at times. This mismatch in support availability led me to reconsider the overall efficiency of the service for my needs. In my view, telephonic assistance needs better alignment with user work cycles to be practical and useful.