the timestamps on calls labeling was confusing
I've gone through quite a few training programs now, and honestly the overall structure was decent enough. Most parts of the onboarding were clear, but there was this one thing that really stood out – the wording used for labeling the call logs in the dashboard. It said “Call duration start” and “Call duration end” which I found a bit confusing because usually it’s just “Start time” and “End time” or duration in minutes. That took me a moment to understand and I had to double check with support. Other than that, the instructions for setting up the dialer and database made sense and were easy to follow. The update notes were also written clearly, which was nice. Had I not encountered that one labeling issue, the training would have been flawless. Honestly, it’s a small thing but it caused enough uncertainty to mention. Overall, I think with clearer wording around that part, the onboarding would be really straightforward for anyone.