The time taken was frustrating from start to finish
From the moment I began the sign-up process, I felt the steps were not well organized. It took quite a while to get through all the stages, and there wasn’t a clear indication of what order things were supposed to happen in. I expected the invoicing and payment to be more streamlined, but instead, it felt like I was jumping back and forth between screens without much explanation. The pre-purchase information did not set my expectations properly either, so when I encountered delays in accessing parts of the software, it added to my frustration. The call to telephonic support helped a little, but the explanation didn’t fully clarify what was missing or what I needed to do next. It left me feeling uncertain about whether I'd made the right choice. Because of this, I am hesitant to engage with the platform again soon since getting started itself drained an unusual amount of time without clear benefit. Overall, the lack of sensible order in initial steps was definitely disappointing.