The time taken was definitely the standout issue here
I have to say, the whole support and communication process stretched out much longer than I expected, which was a bit frustrating. The steps for onboarding and getting software access were sometimes in a confusing sequence — I felt like I ended up going back and forth rather than moving smoothly forward. The telephonic support was helpful when I finally got through, but there were repeated waits and some missed connections here and there. After a while, I realized that the ordering of instructions wasn't very logical, which made the whole journey take extra time unnecessarily. That said, I did appreciate that the updates and database integration worked decently during this period. Reflecting on it, time was definitely the main pain point — if that had been better managed, the rest might have felt more balanced. So while some things worked out, the drawn-out timeline keeps me cautious about repeating this experience.