The time taken to get started was longer than expected
Signing up for WFHI software and initiating the onboarding process took more time than I initially anticipated. On the positive side, the sign-up and payment procedures were clearly explained and straightforward. The invoicing was easy to understand, and automatic updates meant I always had the latest features available without manual intervention. However, the training modules and resources required to get comfortable with the database features and calling tools felt somewhat fragmented and not immediately accessible after purchase, which was a bit frustrating. I found myself spending more time than I wanted trying to locate specific training content within the portal. On the bright side, once I connected with support via telephone, the assistance was attentive and addressed my concerns regarding using the dialer during my working hours. Despite these positive aspects, the overall timeline until I felt fully operational was longer than expected. I'd say the process has both strengths and drawbacks, making it an overall mixed experience regarding how long it took to get truly going.