The time taken just to find basics was tiring
When I first started using the training and onboarding resources from WFHI, it felt like a long wait to actually find the important stuff I needed. The platform does include a decent amount of material and the topics covered seemed relevant at first glance. However, navigating through the training modules to pinpoint the exact workflows or call setups was quite a chore. It took me longer than expected, and the interface didn’t help much in quickly locating key guides, which was frustrating given I wanted to get started promptly. What I appreciated was that once I found the section on the calling tools and dialer, the videos and explanations were clear and practical. Still, I can’t overlook the overall onboarding flow being slow due to the scattered arrangement of content. The database feature and the automatic updates were not well-explained early on, so I had to rely on the support team. While telephonic support eventually clarified some doubts, reaching them wasn’t always straightforward, which added to the delay. Payment and sign-up were smooth enough, but the initial training phase lacked the ease and quick clarity I was hoping for. Certainly, the program has potential, but the setup journey demands more straightforward mapping of materials so customers don’t waste time getting started.