The time spent waiting and repeating was too much
You have tools that on paper promise faster workflows but often, the reality was a different experience. When I faced issues with the dialer connection, I found myself part of lengthy wait times on calls to telephonic support. I appreciate the staff tried to help, but I was asked the same basic questions repeatedly, which did little to move things forward efficiently. I understand that troubleshooting requires clarity, but the repetition combined with waiting made the process frustrating. On the positive side, once resolved, the database feature integrated well and did seem to update automatically without requiring manual interventions every time. This was a relief and helped regain some confidence. However, you could improve the communication flow, perhaps with faster responses or more efficient ticket handling. Also, during onboarding, the training materials covered a lot, but real-time support to clarify certain steps would reduce delays. Overall, while some parts like the invoicing and software updates worked smoothly, your support responsiveness and the corresponding wait times need addressing to match the promise of seamless remote workflows.