The time it took was really something
Starting with the onboarding process, I thought it would be more streamlined, but it ended up being quite drawn-out. I set up my profile and tried to go through the initial training modules, but encountered several points where things didn’t go as expected. The software occasionally froze during the calling tool setup, which delayed everything more than I anticipated. On the plus side, the automatic updates worked quietly in the background without interruption, so that aspect was fine. However, the resolution of issues through telephonic support wasn't as rapid as I hoped, though they did get back to me eventually. The invoicing and payment procedure was straightforward enough, so at least that did not add to the frustration. Overall, while I managed to get the basics sorted, the time drain and the bumps made it more tedious than it needed to be. I’m not sure I would rely on this system extensively unless they improve the initial setup flow and reduce wait times for support.