At first, I thought the support system here would be straightforward, but over days of using the sof

At first, I thought the support system here would be straightforward, but over days of using the sof

At first, I thought the support system here would be straightforward, but over days of using the software, I began to notice delays in communication. It was not just the initial registration or training that took time, but even the ongoing telephonic support seemed inconsistent. Sometimes my queries were answered promptly, which I appreciated, but other days I found myself waiting for longer than I would have liked. The software itself worked well enough, and the automatic updates seemed fine, but the day-to-day support rhythm left me unsure about recommending this service wholeheartedly. Even the invoicing and payment process, while clear at the start, seemed a bit slow when I had questions. I wonder if the complexity of the database feature might be responsible for some slow responses. I guess for someone patient enough, this could work well, but for me, the lack of consistent quick follow-up was disappointing. Perhaps better communication channels could improve the experience if the company focuses on that going forward. Overall, it's a mix – some good moments but too many long waits for my liking.