the time it took was frustrating
Honestly, the billing and payment process was anything but clear to me. I had hoped the invoices and payment options would be easy to understand but found myself needing to call support multiple times just to grasp the basics. The explanations I received didn’t always make sense, leaving me frustrated and weary with how long everything was taking. I felt like I was repeating myself more than once when describing what I needed help with, and it seemed like the information wasn’t communicated effectively at all. The sign-up itself went okay but when it came to payments, I wasn’t confident about any step. I just wish it had been clearer from the start because the extra time spent sorting this out added unnecessary stress. It’s a shame that a process which should be straightforward ended up demanding so much patience from me.