The time investment surprised me but kinda made sense
Beforehand, I expected the WFHI training and onboarding to be a quick setup process since the software was advertised as user-friendly. But in reality, it took quite some time to fully understand how to use the dialer and integrate the database feature into my daily workflow. The initial days involved repeated sessions and going back and forth with telephonic support, which sometimes felt a bit slow to respond, prolonging the time it took to be fully operational. On the other hand, once I got past those initial hurdles, the training started matching what was promised, and I could see myself navigating the software independently. I also noticed that automatic updates helped with keeping the tools current without me doing much manually, which was a relief. So, the onboarding was longer than I expected, yet it made sense given the complexity of the software features and the support processes.