The time invested was more than expected
Signing up and trying to set up the software took quite some time because a lot of the finer details weren't exactly explained by the initial guides. On one hand, I appreciated the flexibility that WFHI's software offered, especially around the dialer and database, which worked smoothly once configured. However, most of the onboarding felt like a puzzle I had to solve on my own, especially regarding how updates impacted the workflow. The invoicing and payment process were straightforward enough, but I was hoping for less guesswork on setting up the automation part. The telephonic support did help at times, though the waiting periods were sometimes longer than I'd like. Overall, I grant that the software is capable and the calling features performed decently day-to-day, but I didn’t expect to spend so much time figuring out the integrations and customizations without clearer initial direction. This definitely slowed me down and made the sales and pre-purchase phase more complicated than necessary, which was a bit frustrating.