the team was quick but missing clearer docs
The support people at the company were generally very responsive. Whenever I had a question during the sales process or as I was thinking about the training options, someone responded within a day or two. It felt like they really wanted to help and were ready to explain things patiently. The primary interaction was always over email and a few calls, which worked fine but sometimes I wished the answers were faster during the afternoons since I work at a different time zone. The only missing piece was more detailed written documentation upfront; sometimes I had to wait for someone to reply to something that could have been a quick lookup if the docs were clearer. The sales team's friendliness and availability definitely made the whole process smoother. It wasn't perfect but felt better than other providers I've dealt with before. I also liked that they didn't push me into a quick decision and gave me space to consider all options carefully without pressure. The support shows they care, but more self-service info would help.