The surprising length of time it took to settle in
Initially, I was taken aback by how long it took for the support team to get me fully acquainted with the software functionalities I required for my workflow. The onboarding involved several calls and a few back-and-forth emails that stretched over days rather than hours. On the positive side, once I had set everything up, the communication lines remained clear and support calls became more effective in addressing issues quickly. The dialer function, in particular, seemed to necessitate hands-on guidance which they provided with patience and detail. Still, I had expected smoother and faster assistance at the start given the training materials. It felt somewhat uneven that so much time was spent just to get the basics right, but I appreciate the efforts to clarify every query thoroughly. Getting going definitely took longer than anticipated, yet the consistency and attentiveness made the extended period feel worthwhile in the end. So while the initial speed was disappointing, the quality afterward was reassuring enough to keep me engaged.