the support was the one thing i really hoped would help
I went into all this hoping the telephonic support would guide me through setting up the software without too much hassle. Unfortunately, it felt like I had to figure out most things on my own anyway. The hotline was available, but I often got explanations that left me more confused than before, especially on the database integration and using the dialer tool. It's understandable that some parts might be tricky, but I was expecting more direct assistance during the onboarding process rather than just pointers or links to tutorials. The automatic updates also brought changes that were not clearly communicated, so I had to spend additional time adjusting settings after each update. The sign-up and payment process were straightforward enough, but overall, the amount of self-driven troubleshooting required was a bit too much for what I anticipated. It could have been improved if support was more proactive or detailed, particularly at those early stages when you're just getting your workflow running.