The support was mostly clear, except for one thing

The support was mostly clear, except for one thing

I think the support and communication were generally positive, but I’m unsure if I’d need help again next time. Most of my questions got straightforward answers over the phone without much fuss. The staff were responsive, and their instructions were easy to follow for the most part. However, there was one time when I felt the explanation around updating the database feature wasn’t very clear, which made me hesitate. That part took longer to resolve and was slightly frustrating. Still, I appreciate that support was willing to assist whenever I called. So, I’m a bit torn as to whether future challenges would need telephonic help or if I can handle them alone. It’s generally solid but not flawless support.