the support was more hassle than help
I tried reaching out to their telephonic support a few times during the week after signing up. The waiting time was ridiculous each time, and when I did get through, I often ended up repeating my problem because the agents seemed either not to listen or to have no previous record of my case. It felt like going in circles, just explaining the same issues over and over. The support did manage to eventually clarify how the dialer feature connects with the database, which was okay, but honestly, the process to reach that clarity was too slow and frustrating for me. I also noticed that after the automatic updates, some features in the dashboard changed layout without much notice, which left me a bit confused during the calls. Overall, their customer support really needs some streamlining to avoid unnecessary repetition and reduce waiting time. It’s a shame because the software itself isn’t bad once you get the hang of it, but getting quick help should be part of the package and it wasn't. The invoicing and payment steps were straightforward enough, but all in all, the communication channels felt more like a barrier than the support I expected when I signed up.