the support was hit and miss, more one-time than ongoing
I'd tell a friend that the support feels a bit inconsistent overall. When I was setting up the software, the initial calls and messages were helpful enough to get me started, but once most was configured, the ongoing hand-holding really dropped off as I expected. The telephonic support was decent at first, though not super fast every time, so that’s one thing to keep in mind if you prefer quick replies. My main reservation is that after the setup phase, support interactions became more reactive than proactive, making it harder to troubleshoot issues without going back through documentation first. The updates ran smoothly by themselves, which was good. So in a way, while the one-off support was fine to get things rolling, the ongoing help seems limited. Overall it’s serviceable, but I wouldn’t say it’s outstanding or super thorough on a continuous basis.