The support was decent, but sign-up and updates had issues
Reflecting on my experience, there were clearly positives and negatives. The initial sign-up process was a bit rocky; some details about invoicing and payment weren’t as clear as I would have liked, causing a delay in actually getting started. On the bright side, once I accessed the software, the dialer and database features generally worked well and were quite user-friendly. However, automatic updates occasionally disrupted service at inconvenient times, which was frustrating. Telephonic support was mostly helpful, though not always immediately available, meaning some waiting was involved. On balance, while the software offers valuable tools and reasonably competent support, the onboarding and update handling could be improved. This mixed experience leaves me with cautious optimism but also the hope that these pain points become smoother as they refine their system.