The support wait times took way too long for me
My experience with WFHI’s telephonic support was a mixed bag but leaned mostly negative because I spent quite a bit of time waiting on hold before getting to an agent. The process included repeating my issue a couple of times because it seemed the first agent didn’t catch the full problem. However, the person I eventually spoke to was knowledgeable and very patient, which I appreciated. It did feel like the support was slow to respond initially, and there wasn’t much update given while waiting, so I wasn’t sure if my case was moving forward or waiting in a queue. On the plus side, once connected to the right person, the advice was clear and focused on helping me figure out the database feature that was giving me trouble. This clarity was good compared to the longer-than-expected wait. Still, the initial delays and repetition left me frustrated and detracted from what could have been a smooth experience. I’d say the support is helpful but you need patience, especially if your problem isn’t straightforward to explain or resolve quickly.