4 out of 54 of 5Verified purchaseSupport and communication
the support that required me doing the groundwork
I had to figure out quite a bit of the system on my own before support was helpful. Initially, the onboarding material and training touched on most features, but when it came to applying them for my daily workflow, the calls to support only clarified specific questions. The dialer and database functions required experimenting to understand their best use. Automatic updates arrived without my needing to intervene, which was convenient, though some adjustments had to be done manually afterward. The sign-up and payment procedures were direct, and the invoices were received promptly. Overall, I wouldn’t say support was deeply proactive but it was available when I made the effort to reach out and explain my exact issue.