The support team was quite responsive; I'd tell my friend it's mostly smooth
Starting the training was straightforward, and right from the sign-up, I got emails with good resources. The initial sessions were well-paced, and the trainers answered my questions quickly, which made me feel supported. When I faced some difficulty with the dialer tool settings during onboarding, the support team responded efficiently over the phone, guiding me through each step without making me wait too long. That responsiveness really helped keep the learning flow going. My one small concern was that sometimes training materials were a bit generic, not always covering the nuances of remote workflows specific to my needs. Still, the combination of software access, training sessions, and support made the whole experience mostly smooth. I’d definitely describe it as a positive onboarding journey to a friend, though I'd suggest being ready for some learning curve.