the support team really clicked once i got past the initial confusion
So at first I had trouble understanding how to get in touch with support since the options weren’t super clear on the dashboard. I wasn’t sure whether to call or email and that made me hesitate. But once I finally connected via phone, the people were genuinely helpful and pretty quick with responses. They explained the billing and the dialer features in a way that made sense to me, which was a relief because initially I just felt stuck. The priority assistance was good too, especially when I had an issue with the database syncing. Although the first couple of tries took some back and forth, eventually everything got sorted and it clicked that the team really cares. My only minor gripe is that the telephonic support sometimes has a small waiting time if you call during busy hours. Still, I’d say this level of service made the whole signup and onboarding less frustrating than I expected.