The support team is responsive enough for everyday needs
When I contacted the support team, I found the communication to be reasonably prompt and helpful, which I would describe simply to a friend as 'they get back to you quickly enough'. There was no excessive waiting on the phone, and the people I spoke with explained how to navigate the dialer and database features with patience. On the other hand, there were moments when I wished for a little more comprehensive detail in the responses, especially relating to the invoicing and automatic updates. Nevertheless, overall the support felt supportive without being overbearing. Considering the onboarding and training process I had experienced, the ongoing assistance seemed adequate for resolving minor questions or issues I encountered. I would say they manage to be reliably responsive under typical circumstances, which is important for daily work routines with this software.