The support system had its bright spots
I've been using the system for a few weeks now and needed some help figuring out certain features. Finding help wasn't as straightforward as I hoped, but once I got connected, the support was reasonably helpful. The online resources covered a good amount of basics, but when I looked for more specific guidance, it became a bit patchy. Telephone support was responsive, especially when I reached out during working hours, and the agents were polite and professional. However, sometimes the wait time was longer than I expected. Overall, the experience was mixed. Some queries got resolved fairly quickly while others took longer or needed follow-ups. Communication through emails was clear but occasionally slow. For a software that aims to simplify remote workflows, I thought support might be a bit more seamless. Nevertheless, the one standout was the helpful attitude of the support team once I got through. So I would say the system works as expected, but there's room for improvement in making assistance more readily accessible and timely.