The support suited my working hours well
I found the support team’s availability very well aligned with the hours I generally work. Having assistance mostly during my active working hours meant I didn't have to wait long to get help when technical or procedural issues cropped up. The communication was mostly clear, and while sometimes I had to nudge them for updates, the responsiveness was respectable. The only slight drawback was that on some occasions, the resolution process took longer than I would have hoped, which set me back a bit on my schedule. However, their telephonic support was patient and friendly, making it easier to follow through the steps they advised. The onboarding process itself felt thoughtfully scheduled around my time constraints, which showed consideration for remote workers like me. Overall, the fit between support hours and my actual work time definitely made managing the software smoother, even if it wasn’t perfect.