The support steps felt out of sync
Honestly, the one thing that really stood out for me during the entire experience was how the support steps were organized. They just didn’t flow in a sensible order at all, which made everything frustrating from the start. I kept following their guidelines during onboarding, trying to get everything set up properly, but the way the instructions jumped back and forth like that was confusing. It felt like a bunch of procedures attempted to be covered all at once rather than being laid out logically. When I hit a snag with the dialer tool connecting to clients, I reached out for telephonic support hoping for clear guidance, but even there the advice was scattered and didn’t really address my situation in a step-by-step manner. The updates were supposed to improve functionality, but since my onboarding wasn’t smooth, I never really got a chance to use the database feature properly or see if it could actually help organize my contacts. The invoicing and payment process was probably the only part that seemed somewhat straightforward, yet the initial sign-up page didn’t give me a clear idea about what to expect next which added to my confusion. Overall, this jumble of poorly ordered directions left me feeling exasperated and hesitant to continue using the platform further.