The support never quite clicked for me
I have to say, the support and communication from WFHI left a lot to be desired, especially on the daily usage side. It wasn’t the first interaction alone that was troubling; it was the ongoing back-and-forth and lack of clarity that got frustrating. Each time I faced an issue with the dialer or the database integration, the telephonic support seemed to only partially understand what I was saying. Sometimes the help they provided fixed issues temporarily, but they rarely stuck. Over time, I just got weary of calling in again and again because the resolutions didn’t hold up. The updates didn’t always improve things either; sometimes new glitches appeared, and troubleshooting felt slow. In a way, it did click when I realized I couldn’t rely fully on the support for day-to-day things, so I had to figure out workarounds myself. The training didn’t really prepare me well for these practical hiccups either. All in all, support was more of a hassle than a help during normal operation days.