The Support Needs Improvement
I had a disappointing experience with WFHI's support compared to what I had previously used. While I found the software functionalities to be adequate, the response time from the support team was noticeably slower. It felt like each time I raised a concern via their telephonic support, I ended up waiting a long time to get a clear answer. The training materials were somewhat helpful, but they didn't address all my queries thoroughly. Communication can improve significantly, as sometimes the representatives seemed not to understand my specific technical issue. I did appreciate the user-friendly interface of the software, which was a plus. Overall, I expected faster responses based on my prior experiences. I would have wished for more efficient onboarding that included direct assistance rather than just waiting for callback updates. In short, while there were a couple of positive aspects, the overall support experience left much to be desired.