The support kept surprising me daily
I’ve dealt with tech support for software like this before and usually it’s a bit of a pain to get quick responses, but after the initial setup phase, these guys surprised me with how well things went day to day. After the training, I mostly used the dialer and database, and whenever something wasn’t quite right in the workflow, calling the support team helped clear things up. It wasn’t always perfect; sometimes it took a bit of back and forth to get clarity, which felt a little repetitive from what I’ve experienced elsewhere. They clearly explained how the automatic updates worked and nailed things in a way that didn’t interrupt my tasks. The ongoing assistance on the phone was more friendly and less scripted than I had expected, which was a nice surprise. My minor gripe is still about the initial payments and invoicing — the details could have been a bit smoother and less confusing. All said, I usually know what to expect with customer service, but this was a pleasant surprise how it improved week after week.