The support journey felt a bit like a puzzle
The support and communication from the team came generally as expected but with some ups and downs that gave a bit of a mixed feeling. On the positive side, the telephonic support was easy to reach and the people were courteous. But the steps they had me follow to resolve my issues sometimes felt out of sync, like they asked me to check details that didn’t seem relevant at first. That made the whole troubleshooting process feel drawn out, which was frustrating. On the other hand, once the correct steps were followed the automatic updates and configuration changes eventually smoothed out the problems. Looking back on all this, I’d say the whole experience was manageable but a little confusing at times, like trying to piece together a larger picture from parts that didn’t immediately make sense. In all, not bad but the workflow of assistance could be clearer so you don’t end up guessing what will come next in the process.