The support is inadequate for ongoing setup needs
I am writing to clearly express my dissatisfaction with the support and communication process throughout my attempts to set up the software. While I had expected initial assistance to cover the basics, the reality is that the setup required continuous intervention from the support team, which was not forthcoming in a timely or effective manner. Many aspects of the system configuration seemed one-off challenges, but others were recurring and needed sustained attention that was missing. The telephonic support did not meet my expectations for responsiveness, and at times I had to repeat issues multiple times without resolution. The lack of proactive follow-up and insufficient communication made the whole experience frustrating. I understood that some aspects might need time to stabilize after sign-up, but the ongoing difficulties with both software usage and customer service left me without confidence. The documentation and onboarding flow were not enough to manage these issues independently. Based on my experience, I cannot recommend this support as adequate for long-term operational needs, as it simply did not deliver the assistance that was required at different stages.