the support hours just didn’t match my schedule well enough
I’m a bit on the fence about how well the support and communication fit into the hours I usually work. While the telephonic help was useful when I managed to get through, I found that their operating hours didn’t quite line up with my preferred times of day. I’m not sure if the support team works a standard office schedule or has some flexibility, but it meant that sometimes I had to wait until the next day to ask questions or clarify something important. This slowed down how efficiently I could set up and use the calling tools and the database effectively during my remote workflow. The automatic updates were fine and didn’t require me to reach out, so that part was okay. I liked that the sign-up, invoicing, and payment part was smooth and straightforward, which avoided more stress. But the experience left me wondering if I should be more available at fixed times or if the support hours might expand to match different working patterns going forward.