the support hours didn't match my working time
I get that the support ppl are helpful when they answer, but the timing is a big issue. I'm often working early mornings and late nights, and the support line isn't open then. This made me feel stuck a lot because when I tried using the dialer or updating the database, I hit snags that I couldn't fix alone. Automatic updates sometimes made changes that I wasn't ready for, and since support wasn't available in those hours, I had to wait until day shift started just to call them. It was frustrating waiting around and not having answers when I really needed them. The sign-up and payment were easy enough and the software does have good features, but the support availability really limited my ability to use those features fully when I wanted. Overall, it's a good platform but support timings need to be better aligned with a wider range of work hours so users like me can get help anytime.