4 out of 54 of 5Unverified experienceSupport and communication
the support handled the software update hiccup quite well
I had to call support when the recent automatic update caused some confusion with the database syncing. It was frustrating that the update disrupted my workflow, but I noticed the team understood the issue promptly and stayed on the line until a workaround was in place. It wasn’t a perfect fix but their patience and follow-up was reassuring since these moments can really slow things down. They clearly had knowledge of the software quirks and weren’t just reading off a script. While I’m a bit weary of future unexpected problems, the way they managed this one was smooth enough to help me get back to work without too much delay. Honestly, it’s nice to find support that takes this seriously, even if it’s not always perfect.