the support folks were pretty okay, all in all
So, I reached out to support a few times just to get some clarity on certain features and they were responsive enough. They usually replied within the day which was good. I wouldn’t say they were super chatty or overly friendly, more on the professional and straightforward side. Communication felt clear, which I like because sometimes support can be vague and that’s frustrating. There were moments when my queries were a bit complex and then the follow-up took a little longer than expected, but still got sorted out eventually. Honestly, I’m okay with that because clear and timely-ish responses beat being ignored or given canned answers. The phone support did feel a bit rushed at times, but overall, the experience was smooth enough that I didn’t feel like hunting down answers on my own all the time.