The support felt distant and unresponsive throughout
I had high hopes for the WFHI telephonic support, but sadly, it left me feeling quite neglected. From the start, getting through on the phone was frustrating; the wait times were long, and once connected, the responses felt slow and often vague. It was hard to get clear answers about software issues, database configurations, or even the billing questions I had. The training sessions clarified some aspects, yet every time I tried to reach out with a problem, the communication felt like going in circles. Automatic updates seemed to make changes without much notice, and when I called support to understand them, the explanations were minimal and not very reassuring. This indifferent attitude from customer care made the entire experience feel cold and discouraging, unlike what I expected from a service that promotes priority assistance. Even the invoicing and sign-up process, which should be straightforward, required multiple calls before everything was clarified. It felt like I was constantly chasing support rather than being helped by them, making me question how reliable this whole setup really is for someone who values timely assistance.