The support effort was noticeably different
Having used similar software tools in the past, I found the support here to be somewhat more involved than I initially expected. The telephonic assistance was generally helpful, but occasionally the responses needed a bit of extra prompting before I got the clarity I needed. The updates rolled out automatically didn't cause disruption, though I had to spend some time familiarising myself with the new interface adjustments that came along with those. Overall the onboarding flow was smoother compared to previous systems, but the dialer's integration with my database took a few tries to set up properly. It wasn’t a major issue, but it did require a bit of patience and some follow-up calls to customer support, which wasn't as swift as I'd hoped. I appreciate that the invoicing and payment process was straightforward, but I think the communication regarding billing could be slightly clearer at the start. Still, I'm satisfied with the balance of effort versus benefit here, just with some room for minor improvement.